Penwood Furniture Terms and Conditions

Terms and Conditions

Custom Orders: All sales orders will be produced as specified on the sales order. Customizations such as wood choice, stain color, size adjustments, hardware selection, and configurations must be clearly outlined on the sales order.
Changes to Orders: Any changes to Sales Orders must be confirmed in writing within 3 days of the Sales Order date.
Customer Responsibility: It is the customer’s responsibility to ensure that all furniture dimensions are suitable for the intended space prior to ordering. Penwood Furniture provides guidance, but final responsibility lies with the customer. Full payment is required even if the furniture does not fit inside the house or room.

Estimated Lead Times: Anticipated lead times are provided as estimates and are subject to change due to the custom nature of our products and availability of materials.
Factors Affecting Lead Times: Factors such as material availability and quality checks may impact lead times. Delays in delivery do not constitute grounds for order cancellation or refund.
Communication of Delays: Penwood Furniture will make reasonable efforts to inform customers of significant delays in production or delivery.

Accepted Payment Methods: We accept all major credit cards for deposits and payments.
Local Delivery Payment: For local deliveries (within 200 km of our showroom), the delivery cost can be included within the purchase.
Long Distance Delivery Payment: Please contact us for information regarding long-distance delivery options.
Payment Policy Changes: Penwood Furniture reserves the right to modify the payment policy at its discretion.

Cancellation Period: Cancellations must be requested within 3 business days of placing the sales order.
Custom Order Policy: Due to the bespoke nature of our products, orders cannot be cancelled after 3 days of the sales order date.
Refunds and Exchanges: Refunds and exchanges are generally not offered due to the custom-made nature of our furniture. Repairs or returns for re-work require customer approval before re-delivery.

Customer Responsibility: Customers picking up furniture are responsible for its safe handling and transport. Penwood Furniture assumes no liability for damage or injuries during customer pick-up.
Inspection Responsibility: Customers are advised to thoroughly inspect each piece upon pick-up or delivery. Once the furniture leaves our premises, it is considered accepted in good condition.
Delivery Service: We offer delivery services for a fee. While we ensure careful handling during transport, we are not liable for any damage occurring after delivery to the customer’s premises.
Return Shipping: Customers are responsible for all costs associated with returning furniture. Items damaged, soiled, or altered may not be eligible for return.

Storage Period: Penwood Furniture does not provide long-term storage. Customers have a one-month grace period after completion to arrange pick-up or further delivery.
Storage Costs: After the grace period, furniture may be moved to an external storage facility at the customer’s expense.

Pricing Accuracy: Penwood Furniture strives to maintain accurate and current pricing both online and in-store.
Price Match Guarantee: We endeavor to match or beat any written or online quote for identical pieces from another store if communicated before the Sales Order Date.

Floor Models: Items sold as floor models are sold in “As Is” condition and are considered final sale. No refunds are issued for floor model purchases.

Warranty Details: For comprehensive warranty information, please refer to our warranty page.
Quality Commitment: We stand behind the craftsmanship and quality of our furniture. Each piece undergoes rigorous inspection to ensure it meets our standards.
Natural Variations: Solid wood furniture may exhibit natural variations such as knots, grain patterns, and color differences, which are inherent and add to the uniqueness of each piece.